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Posted on 03/12/17 3:35:23 PM
DavidMac
Director of Photoshop
Posts: 4902

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Something not to smile about
I thought I would like to try the new CC2018. So I logged into my Adobe account and selected free trial. Up pops a box a box asking for my ID and password. So I provide it and it gets refused. Typo I think. Try again - refused. Log out - log in again. No probs logging in. Go for trial again - ID and password for download refused. Tried this several times always same result.

So decide to reset password. Do reset. Get mail saying reset successful. Click on link in mail to log in - Login refused password and and ID do not match. I have now done six password resets, each one followed by a mail saying it is successfully reset - with each login using the new password refused.

After an hour and a half wasted and all patience used up I have given up. So looks like I shall not be trying CC2018.

Seriously pissed off ...............

_________________
The subtlety and conviction of any Photoshop effect is invariably inversely proportional to the number of knobs on it .......

Posted on 03/12/17 8:03:57 PM
Steve Caplin
Administrator
Posts: 6823

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Re: Something not to smile about
Hmm. The Belgian Curse, perhaps.

Posted on 04/12/17 09:46:31 AM
DavidMac
Director of Photoshop
Posts: 4902

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Re: Something not to smile about
Perhaps. Today, out of the blue, Adobe have decided that I do exist, accepted the password and CC2018 is now installed for trial.

Go figure ............ but not confidence inspiring ...........

_________________
The subtlety and conviction of any Photoshop effect is invariably inversely proportional to the number of knobs on it .......

Posted on 07/12/17 06:41:26 AM
Mariner
Renaissance Mariner
Posts: 2792

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Re: Something not to smile about
You might have a sporadic keyboard fault. Open a text document and make sure all your keys are working properly.

Posted on 07/12/17 08:28:10 AM
DavidMac
Director of Photoshop
Posts: 4902

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Re: Something not to smile about
A clever thought ....... but I don't think so. So many attempts each with a different password with different keys. I will check nonetheless. Only the work of a few moments.



_________________
The subtlety and conviction of any Photoshop effect is invariably inversely proportional to the number of knobs on it .......
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